There are plenty of Galaxy S7 Edge users who could no longer transfer their files to or from their computers because when they plug their device, the usual notification about something being plugged in is nowhere to be seen.
If you are in this case too, I know that you probably tend to plug and replug to see that both devices are attached properly, but if makes no change, then understand that the problem can be caused by multiple reasons, so solving it can involve various different actions as well.
Sometimes your Galaxy S7 Edge isn’t recognized due to driver issues, while in other situations there is a more complicated software issue to worry about. However, here I am to help you and here’s what you have to do:
What to do if your Galaxy S7 Edge is not Recognized by PC:
- Verify that you’re using the original USB cable or the replacement that you are using has the same specs;
- Remove the USB cable, turn off the phone, leave it without power for 30 seconds, turn it back on, plug the cable and connect it to your computer or laptop;
- Note that the necessary drivers are required for the procedure to work. In normal conditions, if a device such as Galaxy S7 Edge is connected to a laptop or a desktop, it will immediately detect it but if required drivers aren’t installed, then the recognition is impossible. So, you should immediately head to Samsung’s website (access this link) and download the drivers;
- If you own a Mac, then you have to install Android File Transfer so your Samsung phone can communicate with it. Detailed steps of this procedure are provided right below:
- Download the app via this link;
- Open androidfiletransfer.dmg;
- Drag Android File Transfer to Applications;
- Connect the handset to your Mac by using the original USB cord;
- Double click Android File Transfer;
- Browse the files and folders on your device and remember that you can copy files up to 4GB.
- Another possibility is to take Smart Switch (enter here for a direct download) and install it on your computer in order to ease the. It also comes packed with the necessary drivers for your device, so once installed, the connection becomes a piece of cake;
- If your device is still not detected by your computer, then you could try to change the USB connection option with the help of these steps:
- Make sure your Galaxy S7 Edge phone is connected to your computer via the original USB cable and that it’s powered on;
- From the top edge of the screen, you have to swipe down your finger to pull down the notification shade;
- You should be able to see the USB options so touch on it to view other options;
- Then, you must touch Media Device (MTP) to be able to transfer media files;
- Or you may touch Camera (PTP) if you just want to transfer photos via the Camera app;
- At this point, the computer should detect the device and recognize it (assuming that the drivers are installed, of course).
- At this point, if everything is useless, perform a hard reset as a last resort and in order to rule out the possibility of a firmware problem;
- Haven’t you fixed the error yet? Then, you know what I am going to tell you: it’s time to send the phone in for a checkup or ask for a replacement. It’s your right to do that!