We’ve been receiving reports from our readers who own a Samsung Galaxy S7 Dual SIM unit complaining about their device which keeps losing signal. Your presence here is a sign that you are no stranger to this situation either, but don’t worry. Even if you are in an area with variable mobile signal, it’s obviously that this should not happen all the time.
Here I am with a few possible solutions for your case and as always, be sure that I will do my best to guide you on how to troubleshoot your phone if it frequently loses signal, but note that I can only address problems that have to do with your device.
Any other network-related issues should be addressed by your carrier or service provider, but until getting there, here’s what you can do:
How to Fix Dual SIM Galaxy S7 Keeps Losing Signal:
- For the start, check if changing some options under Network/mobile network settings can do any good. Try to switch between different network modes and network operators to see if the situation improves;
- Then, it’s time to wipe the cache partition. This can easily affect the basic functions of some apps if it’s corrupted or outdated, so carefully follow these steps:
- Turn off your Galaxy phone;
- Once the phone has completely shut down, press and hold Volume, Home, as well as Power buttons at the same time;
- Wait until the Samsung logo appears before releasing the Power button;
- Once the Android logo shows up, release the two other buttons;
- Wait for the Recovery menu to appear;
- Up next, go to wipe cache partition option using the Volume buttons, then press Power button to confirm;
- Wait for the device to wipe the cache partition;
- Once the cache has been deleted, Reboot system now option will then be highlighted;
- Press the Power button again to confirm the reboot.
- Enter your Galaxy S7 device in safe mode and you know that now, all third party apps are prevented from running so if any of them is the reason for the trouble, you should know it. Observe the phone for at least 24 hours while safe mode is enabled. For that, follow the steps below:
- Turn your device off;
- Press and hold the Power button;
- Once the ‘Samsung Galaxy S7’ name shows up, release the Power key and immediately press and hold the Volume Down button;
- Continue holding the button until the phone finishes rebooting;
- Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button;
- If the issue is still not solved, then you must hard rest your handset or send it in for repair. If you’re not on contract or out of your warranty period, then there is a chance to get a new phone.
No less important, if you have other concerns with your phone, do visit our Galaxy S7 troubleshooting page and find issues that are similar or related to yours. All these are not happening only to you, be sure of that!