You are not the only one who claims to be unable to open email attachments on their Samsung Galaxy S7 handset, but I am glad that you are among those looking for a solution.
This isn’t device related and it isn’t happening only to you, so I have been able to gather a few possible fixes for this issue.
Don’t you know where to start from? Then, don’t hesitate to keep on reading this guide and apply the steps in the given order:
Fix Galaxy S7 that Cannot Open Email Attachments:
- First of all, you should perform a software update if there is one waiting for you that you’ve completely forgot everything about. I know that there are cases when I tell you that certain updates mess up things, but they do mostly good and fix such situations:
- From the Home screen, you have to touch Apps;
- Touch Settings;
- Up next, touch About device;
- Touch Software update;
- Tthen, touch Update now;
- After the upgrade, restart your Galaxy S7 and try to open the attachment(s) in the email message once again.
- Hasn’t this worked? Then, let’s move on to the next step. If you cannot open email attachments that are in formats which your Galaxy S7 recognizes, then you can probably fix the problem by removing the email account and then adding it again.
- From the Home screen touch the App Icon;
- Touch the Accounts tab;
- After that, you must also touch the Email account with which you are having problems;
- Touch More;
- Then, touch the option to remove account;
- After that, you have to re-add the account. In case of using a third-party email app, you can simply install the apps and set up the account again. However, in case of not using a third-party email app, just touch the Add account option beneath your other accounts on the settings menu, choose Email and register the account once again;
- If this has not worked either, then it’s time to hard reset your device. I know that not all of you feel totally comfortable with the idea of performing such a procedure, but before taking the final decision, at least read these steps of the operation: How to Hard Reset the Samsung Galaxy S7. Here you can find both the preparatory steps and the actual steps of the process, so what do you say? Would you give it a try instead of asking for a replacement unit? Let me know in the comments area from bellow.