Is your LG G5 randomly dropping calls? Before saying that there is something wrong with your handset, stop for a second and let’s analyze the situation. Your phone, just like any other Android handset, automatically connects to the nearest tower when you’re making a call and continues to communicate with that tower as long as it remains the closest one in its range.
If it happens to be on the move, whether walking, driving, and so on, then you’ll likely move out of the range of your closest tower and a handoff will occur to move your call to the new closest tower. This time, your handset should not be blamed!
Even more, there are certain areas with no reception, known as “dead zones” and once again, they have nothing to do with your LG G5. However, if none of these options are variable for your situation, then it’s time to see how you can fix this issue:
How to Solve LG G5 Randomly Dropping Calls:
- Wiping the cache partition is recommended in this case. If the call error is due to an outdated or corrupted system cache, wiping the cache partition should easily fix it, so you have to give it a try. In order to wipe the cache partition on your LG G5, you can follow these steps:
- Go to Settings;
- Then, go to Storage;
- Select Cached Data to clear all app caches simultaneously.
- Enter your device in Safe mode. I am perfectly aware of the fact that this won’t pinpoint which of your apps is to blame, but it’s a start. You still need to eliminate possible apps in order to identify the culprit and yet, if there is no issue in safe mode, at least you know for sure that a certain app is causing all this trouble;
- If nothing seems to work, or if the issue remains even if you’re in safe mode, then it’s time to think of a factory reset. The best way to fix such bugs or software problems on the LG G5 is to complete a factory reset, so don’t get scared. We have especially prepared a detailed guide in that matter, so here’s what you have to do:
- On your LG G5, head over to the Settings menu;
- Then, go to General > Backup & Reset;
- In this menu, tap on Factory Data Reset;
- Then, tap on the option that says Reset my Phone;
- Choose to Erase Everything;
- Confirm the on screen warnings and wait for the process to finish;
- Once done, reboot your LG G5.
- You can also hard reset by using the hard keys:
- Switch off your LG G5 by pressing and holding the Power key for a few moments. Or, you can also press the Power key and select power off option from the onscreen menu;
- Wait for a few seconds while your phone is shutting down;
- Press and hold the Power and Volume Down buttons simultaneously;
- When you see the LG logo on your G5’s screen, release the Power button for a moment and press it again;
- You will now see the factory reset menu. Follow the on-screen instructions to hard reset LG G5.
- If none of these procedures won’t work for your LG G5, then it’s time to call your wireless carrier and let them know about the situation.