There is no such a thing as the ideal Android device, even if it costs you a small fortune and you the device of the moment. Your Galaxy S7 was once in the spotlight and it is still one of the best devices that you can find, yet it isn’t not error free. Do you want to fix your Galaxy S7 Audio Error on Bluetooth Headset?
The audio on your Bluetooth probably stopped connecting on a call and even if you restarted the handset, this is far from what I would consider as a permanent solution.
So, an important question that you should give an answer to right from the start is: can you hear callers when not using a Bluetooth headset? If the answer is yes, then consider using another Bluetooth headset.
If you can’t hear callers during calls even when you’re not using a Bluetooth headset, the problem is probably app-related and you have to apply these steps to solve it as soon as possible:
How to Fix Galaxy S7 Audio Error on Bluetooth Headset:
- It doesn’t really matter if you are using the default Samsung Phone app or any other third party voice calling apps, but clearing the cache and/or data is a must. Just keep in mind that wiping a Phone app’s data will delete your call logs, therefore make no mistake:
- Open the Settings menu;
- Then, you must go to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7;
- Now, look for the application and tap it;
- You’ll now see a list of stuff that gives you information about the app, but you only have to click on Storage;
- You will now see the Clear Cache and Clear Data buttons for the application. Try wiping the cache first. If that won’t work, do a clear data option.
- If this leads to no change, then you have one more reason to believe that a third party app may be causing this error. Safe Mode is the only who that can put your Galaxy phone in a diagnostic state, so you can determine if a third-party app is causing the problem:
- Turn your Galaxy S7 off;
- With the device powered off, press and hold the Power button until the Samsung Galaxy S7 screen appears then release;
- Then, you can release the Power key and immediately press and hold the Volume Down button;
- Continue to hold the Volume Down button, right until Safe mode appears at the bottom left corner of the screen;
- Once you see the text “Safe mode”, you can release the Volume Down button.
- Safe mode blocks third party apps so if voice calls will work normally, that is, you’ll be able to hear callers with and without your Bluetooth headset, then one of the downloaded apps is the culprit. Then, in order to boot the S7 into normal mode, follow these steps;
- You must hold the Power button down for a few seconds to power down;
- Reboot as normal;
- If the device reboots automatically into safe mode, you may need to hold the volume down button during reboot to escape.
- There are various tips to try first, as you have already seen, but if you’re getting the same error, a factory reset is your last resort. Therefore, learn how to Hard Reset your Samsung Galaxy S7 and let me know if you need any help.