There are cases when Samsung Galaxy S7 owners receive two identical texts for every text that anyone sends me. How can something like this be possible? Have they done something wrong? Well, sometimes, I tell you that it’s difficult to pinpoint what the problem really is and that’s why it’s necessary to thoroughly troubleshoot it.
However, this isn’t the case and the situation is crystal clear: you must probably have installed two messaging apps and haven’t disabled one of them.
This is most likely why you’re getting two messages every time you receive a text, so my advice is to check this possibility and uninstall or disable one of them and the problem will be solved. However, if you know for sure that such an option with two messaging apps is out of the question, then it’s time to take in consideration an actual software issue and wipe the cache via these steps:
- Turn off your handset;
- Press and then hold the Home and Volume UP buttons and then press and hold the Power key;
- When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys;
- You have to release both keys only when the Android logo shows up too;
- Using the Volume Down key, navigate through the options and highlight the options that says wipe cache partition;
- Once highlighted, you may press the Power key to select it;
- Now highlight the option ‘Yes’ using the Volume Down key;
- You must press the Power button to select it;
- Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
- The Galaxy handset will now reboot longer than usual.
Hasn’t this worked either? Then, maybe the error is even more serious, so hard reset your smartphone via this procedure: How to Hard Reset the Samsung Galaxy S7 and not before properly taking a backup of all data stored on the device.
If nothing seems to work, then let Samsung repair it. If you can’t access a Samsung repair shop in your place (although I doubt that you could have such a problem) or if the warranty is an issue (this is more likely to happen), bring it to a good third party repair shop and let them do the job.