Have you heard that Google Play allows you to easily refund an app within the first two hours after purchasing it? After that, it gets a bit more difficult to do that, but it isn’t impossible. Do you want to find out what to do in such a case?
Even though there is no automated way to request refunds for in-app purchases from within Google Play, here you can find the best suggestions for you:
Get a Refund for Apps Purchased from the Google Play Store:
Ask the refund from Google Play Store
As you can guess, this is the easiest way to make your wish come true and the procedure is extremely simple. However, this is possible only if you act really fast; to be more precise, submit the refund request within two hours of purchasing the app or game. In the past, this refund period was of no more than fifteen minutes and then, it’s obviously that it wasn’t enough time to download a large game and verify that it works on your phone or tablet.
Now, the time frame to change your mind is much more reasonable, so here’s what you have to do:
- Open the Google Play Store app;
- Scroll down to the My orders section;
- Find the app you want refunded. If it’s been less than two hours since you purchased the app, you’ll see a Refund button;
- Up next, tap on the button and be sure that Google Play will refund your money and uninstall the app from Android device;
- The app purchase on this page will now read “Cancelled”, so don’t worry about a thing.
If the button is nowhere to be found, I am sorry to tell you that this means that you’ve already missed the two hour window. And I also want to be clear from the very beginning about the fact that you cannot use the “REFUND” option if you purchase an app for the second time. This time, be sure that the app becomes yours for good, so be careful!
After the two-hour refund period is over, you can forget all about the idea of automated refund option, but there is something else than you can do.
Ask a Refund from the app’s developer
The app’s developer might also be able to help you. He is though allowed to decide whether you get a refund or not as there’s no single policy that applies here.
If an app that you have just purchased suddenly stops working, that would be a good reason to request a refund, but if you simply want your money back because you are undecided, then this might not work.
The app developer’s contact information is usually listed on an individual app’s page, so here’s what you should do:
- For the start, open Google Play;
- Search for the app’s name;
- Look at its page;
- Tap Read more, scroll down, and look for the contact information.
Contact Google for Help
If the developer doesn’t have contact information listed or refuses to respond to your request, then contact Google for help. Google won’t refund your purchase unless you have a very good reason, but if you do, follow these steps:
- Visit the Google Play help website;
- Tap Contact Us;
- Click Android apps & games;
- Then, click Request a refund to get started. You’ll be able to contact support by phone, text chat, as well as by email.